At House & Haven, we want every cleaning to feel simple, dependable, and well cared for. A few basic policies help us take excellent care of our clients while also respecting the time and safety of our cleaning teams.
 

Our Cleaning Teams

We send our cleaners out in teams of two. We have found that working as a team allows us to provide a cleaning that is both thorough and efficient, while also creating an added level of safety, accountability, and care.
 

Our team members arrive looking professional, prepared, and ready to work hard in your home.
 

Cleaning Supplies

We bring all of our own cleaning supplies and equipment, so you don't need to provide anything for your scheduled cleaning.

We simply ask that our team be permitted to dispose of used cleaning materials and normal cleaning waste in your household garbage.
 

Preparing for Your Cleaning

You don't need to have a perfectly tidy house before we arrive—that's why we're there!
 

However, our routine cleaning prices are based on a home being in reasonably typical condition. Picking up excessive clutter, large amounts of trash, dishes, toys, clothing, or other items may significantly increase the amount of time required to complete your cleaning.
 

If our team arrives and finds that the home requires substantially more work than anticipated, we will contact you before proceeding with the additional work. You may choose how you would like us to proceed, and additional charges may apply.
 

Cancellations & Rescheduling

We work hard to coordinate our schedule so that cleanings in the same geographic area are booked near one another. This helps us minimize travel time and keep our teams working efficiently.
 

We understand that plans change! If you need to cancel or reschedule, please give us at least 24 hours' notice.

Cancellations or rescheduling requests made less than 24 hours before your scheduled cleaning may be subject to a $45 cancellation fee.
 

Access to Your Home

Please make sure our team can safely access your home at the scheduled time. If we are unable to enter the property because a door is locked, an access code is unavailable, or another access arrangement has not been provided, the visit may be treated as a late cancellation and the $45 cancellation fee may apply.
 

Pets

We are happy to clean homes with pets! We simply ask that pets who may be anxious, protective, or uncomfortable around unfamiliar people be safely secured during the cleaning.

Our Commitment to Your Home

Your home matters to us. Our teams are expected to treat your home, belongings, and privacy with care and respect.
 

If you ever have a concern about a cleaning, please contact us as soon as possible. We want the opportunity to understand the concern and, when appropriate, make it right.

Thank you for trusting House & Haven with your home.